TOTAL INFORMATION QUALITY MANAGEMENT (TIQM®):
Critical Factors for Effectiveness in the Realized Information Age
Presentation Description:
Few organizations are aware of how poor information quality (IQ) cripples an organization’s competitive position and decimates its bottom line. Total Information Quality Management is a required tool, first for survival and then for business performance excellence in the Information Age.
Organizations cannot survive the all too frequent failures of data warehousing and CRM (Customer Relationship Management) initiatives failing at a 65% rate and e-commerce initiatives creating legal liability lawsuits and driven away huge segments of alienated online shoppers due to poor information quality. Master Data Management (MDM) and Customer Data Integration (CDI) and the next silver bullets that will fail without having a sound framework for managing information as an enterprise resource and for applying quality principles to information processes.
Mr. English describes the essentials of the six processes required for sustainable information quality management as a way out of the information quagmire. W. Edwards Deming, Joseph Juran, Philip Crosby and Masaaki Imai taught the world how to apply sound quality management principles to manufacturing. Mr. English describes how you can apply the same quality management principles to information quality. Mr. English describes the processes to measure IQ to improve processes to prevent information defects and to implement a sustainable information quality environment. He illustrates case studies of how successful organizations have implemented information quality processes that result in business and information system process effectiveness.
- The emerging “Realized” Information Age—We are not there yet
- What information quality is and why it is essential to business survival
- The information value chain: Information customers and information producers
- The Keys to “Total Information Quality Management”
- How to establish a culture for sustainable information quality
Larry English
TRANSFORMING THE ROLE OF INFORMATION MANAGEMENT FOR THE 21st CENTURY
Presentation Description:
The organization that is not managing its information cannot manage its business. Without managed, quality information, the enterprise cannot “know” what it needs to know to understand its customers and customer needs, manage operations, analyze its performance and make the strategic decisions for the future of the enterprise. This is even more crucial for service sector organizations, such as banks, insurance and government organizations whose products are, in fact, information.
This executive discussion describes how the principles used to manage other business resources, such as human and financial resources, apply to managing information and knowledge as strategic resources. Implementation of these principles is required to transform the “data processing” function into true “Information Management” (IM), and transform the enterprise from an Industrial-Age to an Information-Age organization. This presentation discusses how the organization can harness the power of today's information technology to exploit its information resources for competitive advantage and business effectiveness.
- Trends Shaping the Economy, Business, and Society; and Its Impact on Information Management
- Redefining the "Systems Approach" for the “Realized” Information Age
- The Information Age–Understanding the Paradigm
- From Data Administration To Information Stewardship
- From MDM to Enterprise Information Management
- From Data Cleansing to Proactive Information Process Improvement and Control
- From Finger Pointing To Management Accountability For Information
- Re-Engineering I/S Processes to Support the Information-Age Enterprise
- Case Studies Of Successful Information Management And Lessons Learned